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PURCHASE-SALE RULES

  • 1. General provisions
    • 1.1. These Terms and Conditions of Purchase, together with the documents referred to in these Terms and Conditions, are intended to provide information about Reklamdariai UAB (“Seller”) and to set out the terms and conditions of sale (“Terms”) for persons (“Buyer”) purchasing goods (“Goods”) from www.crafters.lt for sale in the online shop and by telephone.
    • 1.2. These Terms and Conditions shall apply to any contract between the Seller and the Buyer for the sale of Goods (“Contract”). Please read these Terms and Conditions carefully and ensure that you have understood them before ordering any Goods from the Online Shop and/or by telephone. Please note that the Buyer must agree to these Terms and Conditions and the Privacy Policy before completing the order, and that if the Buyer refuses to do so, the completion of the order and the ordering of the Goods is not possible.
    • 1.3. Please also note that these Terms and Conditions may be amended in accordance with the procedure set out in paragraph 6. We recommend that you review the Terms and Conditions each time you order Goods to ensure that you fully understand the terms and conditions under which your order will be placed. These Rules were last updated in 2023. 31 October
  • 2. Information about the Seller
    • 2.1. These Terms and Conditions apply to the purchase of Goods at https://www.crafters.lt. The Seller is UAB Reklamdariai, a Lithuanian company, duly registered and operating in the Republic of Lithuania, company code 304471611, address: P. Vileišio g. 18, LT-10306 Vilnius, e-mail address: info@reklamdariai.lt, telephone number: +37065968000. Data on the Seller shall be collected and stored in the Register of Legal Entities, managed by the State Enterprise Centre of Registers. The seller’s VAT number is LT100010758616.
    • 2.2. For more information about the Seller, please see “About us”.
    • 2.3. You can find the contact details of the Seller in the “Contact” section.
  • 3. Products
    • 3.1. The shades of the Goods received by the Buyer and the Goods displayed in the Online Shop may differ slightly, as the colour resolution depends on the Buyer’s individual device characteristics. The images of the Goods in the Online Shop may also show additional accessories or components of the Goods that are not included in the set of the Goods sold (the set of the Goods is indicated on the page of the Goods, in the description section). A product is deemed to be in conformity with the offer made if it corresponds to the sample, model and/or description in the Online Shop.
    • 3.2. The transport packaging of the product may differ from the images on the online shop. Changing the packaging of the Goods in order to ensure proper and safe transportation of the Goods does not change the Goods and/or their features and/or functions as indicated in the online shop.
    • 3.3. Unless expressly stated otherwise, all Goods available in the Online Shop are available. In the event that the ordered Goods are no longer available, the Buyer shall be informed immediately by e-mail or other means (call and/or SMS). In this case, the Seller shall offer the Buyer a possible solution to the problem (e.g. a refund, additional time for delivery of the Goods, delivery of a similar product, etc.). If the Buyer does not agree to any of the Seller’s offers, the execution of the order shall be terminated.
    • 3.4. The Seller shall have the right to set a minimum and/or maximum order quantity per order for certain Goods.
  • 4. Processing of personal data
    • 4.1. The Seller processes the Buyer’s personal data in accordance with the Privacy Policy. Given that the Privacy Policy sets out important provisions of the Terms and Conditions, it is recommended that the Customer reads it carefully to ensure that all the provisions of the Privacy Policy are understood and accepted by the Customer.
  • 5. Conclusion of the sale and purchase agreement
    • 5.1. Customers may purchase Goods in the Online Shop and/or by telephone: a) natural persons, aged 18 (eighteen) and over; (b) legal persons.
    • 5.2. By accepting these Terms and Conditions, the person confirms that he/she is entitled to purchase the Goods in the Online Shop and/or by telephone.
    • 5.3. By ordering the Goods, the Buyer confirms that it has provided the Buyer’s full and correct name (in Latin characters) and delivery address, the Buyer’s exact postal code, e-mail address and telephone number. It is recommended that the Buyer carefully reads and checks the order placed at each stage of the order process.
    • 5.4. The contract between the Buyer and the Seller shall be deemed to have been concluded when the Buyer, after having created a shopping cart in the online store and/or by telephone, having indicated the Buyer’s name (in Latin letters) and delivery address, postal code, having chosen the payment method and having read these Terms and Conditions, clicks on the button “Order” or confirms during the telephone conversation that he/she has read the Terms and Conditions, and has paid for his/her order or has chosen the method of payment referred to in clause 10. If the order is not paid, the contract is deemed not to have been concluded. The Seller shall be entitled to contact the Buyer by telephone or e-mail on the basis of the contract or in order to resolve any uncertainties regarding the performance of the contract.
    • 5.5. Each Contract (order) concluded between the Buyer and the Seller shall be registered and stored in the online shop database.
    • 5.6. By entering into the Contract, the Buyer agrees that an electronic VAT invoice containing the purchase details will be sent to the email address provided at the time of purchase. The VAT invoice shall be issued on the date of delivery of the Goods to the courier or on the date of collection/acceptance of the Goods (depending on which method of delivery of the Goods was chosen).
  • 6. Right to change the rules
    • 6.1. The Seller has the right to modify these Terms and Conditions and is not obliged to inform the Customer thereof. Each time the Goods are ordered, for the purposes of the conclusion of the Contract between the Seller and the Buyer, the version of the Terms and Conditions then in force shall apply. Orders placed and pending before the entry into force of the new Terms and Conditions shall be subject to the version of the Terms and Conditions in force at the time of the Buyer’s order placement and which was available to the Buyer at the time of order confirmation. The date of amendment of the Rules will be set out in Clause 1.3 of these Rules.
  • 7. Returns, Cancellation of Contract
    • 7.1. Defects in the Seller’s goods shall be eliminated, quality goods shall be exchanged/returned, low-quality goods shall be exchanged/returned in accordance with the Civil Code of the Republic of Lithuania and other applicable legislation of the Republic of Lithuania. In all cases, money for returned goods is paid only to the payer’s bank account.
    • The Buyer shall have the right to withdraw from the Contract and return the received (withdrawn) goods, gifts without giving any reason within the period specified in Clause 7.4 of these Rules. This provision means that the Buyer, having changed his mind or decided to withdraw from the Goods for any other reason within the aforementioned period, shall have the right to notify the Seller orally or in writing of his desire to withdraw from the Contract and to return the Goods with gifts to the Seller and to receive a refund of the money paid, informing the Seller by means of the means of communication specified in the Contact Section, specifying the name of the Goods to be returned, the order number, and the reasons for the withdrawal.
    • Defective goods can be returned if the defects are identified within the product’s shelf life. The costs of returning the goods and the Gift must be borne by the Buyer.
    • 7.2. This right of withdrawal and return does not apply to Contracts for: a) goods made to the consumer’s specific instructions, i.e. (a) Goods which are not pre-manufactured and which are produced in accordance with the consumer’s personal choice or instruction, whether or not the goods have been put into production, or which are expressly tailored to the consumer’s personal needs (for example, but not limited to, goods bearing personal initials). b) Goods which, by their nature, after delivery, do not blend inseparably with other goods;
    • 7.3. When the buyer returns/exchanges the goods, it is necessary to comply with the following conditions:
    • a. the returned product must be in its original packaging in good working order;
    • b. the goods must be undamaged by the Buyer;
    • c. the product must be unused and in good condition (labels intact, protective film intact, etc.) (this does not apply in the case of returns of low-quality products);
    • d. the returned goods must be in the same condition as when the Buyer received them;
    • e. when returning an item, you must provide proof of purchase;
    • f. The Seller has the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure.
    • 7.5. The Buyer, wishing to return the goods and cancel the Agreement, must contact the Seller orally or send a filled-in free form request to the Seller, which would state the decision to cancel the Agreement. Upon receipt of the Buyer’s notification, the Seller immediately sends a confirmation of receipt of the notification.
    • 7.6. Goods are returned to the address specified by UAB “Reklamdariai”.
      • 7.8. When returning the wrong product and/or low-quality product, the Seller undertakes to take back such products and replace them with similar, suitable products, or refund the money. When returning or exchanging quality goods, the Buyer will not be reimbursed for the delivery costs paid by him to the Seller.
    • 7.9. When returning, it is necessary to present the VAT invoice (its number), or another document confirming the purchase of the Product from the Seller (eg: payment card statement) and the order number.
    • 7.10 The Seller shall, not later than fourteen days from the date on which it receives the Buyer’s notice of cancellation, refund to the Buyer the monies paid for the Goods cancelled by the Buyer to the Buyer’s account. The Seller may not refund the amounts paid by the Buyer until the goods have been returned to the Seller.
    • 7.11. In the event that the Goods were delivered to the Buyer after the Contract was terminated:
    • a) The Buyer must return the Goods to the Seller immediately;
    • b) except in the case of faulty Goods as provided in clause 7.8, the Buyer will be responsible for the cost of returning the Goods to the Seller;
    • c) The Buyer shall have a duty to properly store the Goods until they are returned to the Seller;
    • d) The price of the Goods and delivery costs shall be reimbursed to the Buyer in accordance with clause 7.8.
    • 7.12. The Buyer shall in all cases have the rights arising from the sale of defective Goods as provided by the legislation of the Republic of Lithuania. The refund rules set out in this paragraph 7 or elsewhere in the Regulations do not affect the existence of these rights.
  • 8. Delivery
    • 8.1. The Buyer undertakes to specify the exact location of the delivery of the Goods when selecting the home delivery service at the time of ordering.
    • 8.2. The Buyer must collect the Goods himself when choosing the Home Delivery Service at the time of ordering. If the Buyer is unable to take delivery of the goods, but the goods have been delivered to the address specified by the Buyer, the Buyer shall not be entitled to claim that the goods have been delivered to the wrong person.
    • 8.3. If the Seller determines that the Buyer, at the time of ordering the Goods, has provided the address for delivery of the Goods incorrectly, incorrectly and/or has provided the address of another, unrelated natural person and/or legal entity, it may refuse to provide the Goods home delivery service.
    • 8.4. If the Seller refuses to provide the Home Delivery Service due to 8.3. for the reasons set out in clause 4.1, the Buyer may collect the ordered Goods from the Crafters warehouse at the contact details provided.
    • 8.5. If the Seller refuses to provide the home delivery service, the fee paid by the Buyer for the service shall be refunded to the Buyer within 14 (fourteen) days from the date of the Seller’s informing the Buyer by phone and/or SMS and/or e-mail about the Seller’s refusal to provide the home delivery service.
    • 8.6. Title to the Goods shall pass to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss or damage to the goods shall pass to the Buyer when the Buyer or a person nominated by the Buyer, other than a courier, accepts the goods. If the carrier of the Goods has been chosen by the Buyer and the Seller has not offered such a delivery option, the risk referred to in this paragraph shall pass to the Buyer when the Goods are handed over to the carrier.
    • 8.7. At the time of delivery, the Buyer or the Buyer’s representative, as the case may be, must inspect the condition of the packaging of the consignment with a representative of the transport company.
    • 8.8. In the event of damage to the packaging of the consignment, the Buyer or the Buyer’s representative, as the case may be, shall have the right not to accept the consignment. In such a case, the representative of the courier service provider shall, together with the Purchaser or, as the case may be, the Purchaser’s representative, complete a special consignment inspection report, to be submitted by the representative of the courier service provider, indicating the irregularities found.
    • 8.9. When the Buyer or, as the case may be, the Buyer’s representative accepts the consignment from a representative of the courier service provider, the Goods shall be deemed to have been delivered in undamaged packaging. The additional services indicated on the data logger or on the paper delivery note have been duly performed, unless proven otherwise.
    • 8.10. Upon delivery and handover of the Goods at the address specified by the Buyer, the Goods shall be deemed to have been handed over to the Buyer, irrespective of whether the Goods are actually received by the Buyer or by any other person who has received the Goods at the address specified.
    • 8.11. If the Goods will be accepted by a person other than the Buyer, the Buyer must provide the details of the person who will accept the Goods when completing the order delivery information.
    • 8.12. Goods sent to the address of a legal entity but addressed to a natural person, if it is not possible to hand over the Goods to the Buyer personally, the Goods will be handed over to an employee of the legal entity at the relevant address. The employee of the legal entity who receives the parcel addressed to the address of the legal entity shall sign the data recorder or the paper delivery note provided by the representative of the courier service provider. If the legal entity’s employee does not leave any comments at the time of signature, the Goods shall be deemed to have been delivered in the undamaged packaging of the consignment, and the additional services specified in the data logger or paper delivery confirmation shall be deemed to have been duly performed, unless proven otherwise.
    • 8.13. A valid proof of identity must be presented at the time of acceptance of the Goods in order to properly identify the Buyer. If the Buyer is unable to accept the Goods and the Goods are delivered to the address specified by the Buyer, the Buyer shall not be entitled to make any claim against the Seller in respect of the delivery of the Goods to the wrong person.
    • 8.14. The Buyer undertakes to specify the exact place of delivery of the Goods by selecting the post office delivery service at the time of ordering. If the Buyer provides incorrect personal data or delivery location, the Seller shall not be liable for any additional delivery costs incurred. If the Goods are delivered via a parcel post machine, the Buyer shall be identified by the personal door code of the parcel post machine. The Buyer shall be informed by SMS about the delivery of the Goods and the location of the Goods. The text message contains the door code needed to open the door of the parcel post office. If the Buyer provides an email address, the additional notification shall be sent to the email address provided by the Buyer.
    • 8.15. The Buyer shall, within 14 (fourteen) days from the time of delivery of the Goods and/or collection of the Goods from the parcel post office, inspect the packaging, quantity, external quality of the Goods (i.e. whether the Goods are free from any obvious defects in the quality of the Goods), assortment, completeness and completion. If the Buyer fails to comply with this obligation within the specified period and does not make any claim against the Seller, the packaging of the Goods shall be deemed to be adequate and the quantity, external quality, range, completeness and completeness of the Goods shall be deemed to be in accordance with the terms of the Contract.
    • 8.16. If the Buyer fails to collect the consignment of Goods from the parcel post office, the consignment of Goods shall be returned to the Seller.
    • 8.17. If the Buyer fails to comply with its obligation to accept the Goods, the Seller shall be entitled to claim compensation for additional costs of returning, sorting, logistics, storage and/or re-shipment of the Goods incurred due to the Buyer’s fault.
  • In-store pick-up
    • 8.18. When the Seller has prepared the Goods for collection, the Buyer shall be informed by email and/or SMS and/or call that the Goods are ready for collection.
    • 8.19. The ordered Goods must be collected no later than 5 (five) working days after the Seller has informed the Buyer by e-mail or SMS or by phone call about the possible collection of the Goods. Failure to collect the goods within the time limit set out in this clause will result in cancellation of the order. In this case, in the event of cancellation of the order, the money paid by the Buyer for the Goods shall be refunded immediately, but not later than within 14 days.
    • 8.20. Title to the Goods shall pass to the Buyer upon collection from the warehouse from the moment the Seller hands over the Goods to the Buyer.
    • 8.21. Upon collection of the Goods from the warehouse, the Buyer shall:
    • a) specify the order number;
    • b) present a valid identity document;
    • 8.22. Only the Buyer may collect the Goods. If the Goods will be collected by another person, that person must be named as the recipient of the Goods when ordering the Goods. If the Buyer is a legal person, the Seller shall be entitled to require a power of attorney to collect the Goods.
    • 8.23. At the time of collection of the Goods, the Buyer or the Buyer’s representative, as the case may be, shall inspect the packaging, quantity, external quality of the Goods (i.e. whether the Goods are free from any obvious defects in quality), assortment, completeness and completion. Upon acceptance of the Goods by the Buyer or the Buyer’s representative, as the case may be, the Goods shall be deemed to have been handed over in the correct packaging, and the quantity, quality, range, completeness and completion of the Goods shall be deemed to be in accordance with the terms of the Contract.
  • 9. Price and delivery costs
    • 9.1. Prices of goods are subject to change, but such changes will not affect existing Contracts.
    • 9.2. The prices of the goods are quoted in euros and include VAT at the rate applicable in the Republic of Lithuania at that time.
  • 10. Payment
    • 10.1. The Buyer may pay for the Goods by:
    • a) by using electronic banking;
    • b) in cash or by bank card, subject to the conditions set out in the payment section;
    • c) on the basis of an advance invoice;
    • 10.2. Legal entities may also pay by bank transfer to the Seller’s account indicated on the VAT invoice sent to the Buyer, indicating the order number given to the Buyer as the purpose of payment.
    • 10.2.1. For legal persons paying by bank transfer or electronic banking, it is recommended to include the company code in the transfer information for quicker identification of the payer. This will allow the system to confirm and start processing the order faster.
    • 10.3. If the Buyer chooses the payment method specified in clauses 10.1(a) and (c), the Buyer must confirm the payment order with the Buyer’s bank no later than 24 (twenty-four) hours after the “Order” button has been clicked. If the payment order is not confirmed within this period, the Seller shall be entitled to consider that the Buyer has refused to enter into the Contract and to cancel the order.
    • 10.4. The Goods selected by the Buyer are reserved in the Seller’s system and the Seller proceeds with the execution of the order:
    • a) when the Seller receives notification from the Buyer’s bank that payment has been made for the selected Goods – in the case of clauses 10.1(a), 10.1(c) and 10.2;
    • b) immediately after the execution of the order, as provided in the case of clause 10.1(b).
  • 11. Duties of the buyer
    • 11.1. The Buyer undertakes to provide only correct and complete data on the purchase form. The Buyer must update the details on the Purchase Form without delay in the event of a change.
    • 11.2. The Buyer undertakes to use the Online Shop in a fair and equitable manner and not to interfere with its operation or stability. If the Buyer fails to comply with this obligation, the Seller shall be entitled to restrict, suspend (terminate) the Buyer’s access to the Online Shop without prior notice and shall not be liable for any loss incurred by the Buyer in connection therewith.
    • 11.3. The Buyer shall pay for the Goods ordered and accept them in accordance with these Terms and Conditions.
    • 11.4. Notwithstanding the obligations set out in other clauses of the Conditions, the Buyer undertakes to inspect the Goods before they are put into use (including assembly, installation, etc.) and to ensure that the Goods received are those which the Buyer ordered.
    • 11.5. The Buyer shall comply with other requirements set out in these Rules and the legislation of the Republic of Lithuania.
  • 12. Duties of a salesperson
    • 12.1. The Seller undertakes:
    • a) make efforts to enable the Buyer to make proper use of the services provided by the Online Shop;
    • b) respect the Buyer’s privacy, process the Buyer’s personal data only in accordance with these Rules, the Privacy Policy and the legislation of the Republic of Lithuania.
    • 12.2. The Seller undertakes to comply with all the requirements set out in these Terms and Conditions.
  • 13. Product quality
    • 13.1. The Seller guarantees the quality of the Goods (in accordance with the statutory quality guarantee). The Seller offers a 2-year quality guarantee on all types of Goods. The seller’s warranty obligations only apply if the conditions of use of the product have not been violated. Before using the Goods, the Buyer must carefully read the operating instructions, if any.
    • 13.2. Defects in the Goods shall be eliminated, defective Goods shall be replaced or returned in accordance with the procedure set out in these Rules and in accordance with the requirements of the applicable legislation of the Republic of Lithuania.
    • 13.3. If the Buyer wishes to make a complaint about a faulty or incomplete Product, he/she may do so at www.crafters.lt by sending an e-mail to info@crafters.lt.
    • 13.4. When submitting a complaint, the Buyer must provide the VAT invoice (number) of the purchase of the Goods, or another document confirming the purchase of the Goods from the Seller (e.g. a payment card statement), as well as the following information:
    • a) the order number of the Product;
    • b) identify the defect, fault or missing part of the Goods;
    • c) provide other evidence, such as a photograph of the Goods, a photograph of the defective area (if it is mechanical damage and it is possible to take a photograph), a photograph of the packaging of the Goods, etc.
    • 13.5. When lodging a complaint, the Buyer must indicate how he wishes the complaint to be resolved:
    • a) the Seller shall remedy the defects in the Goods within a reasonable period of time, free of charge, if it is possible to remedy the defects;
    • b) by replacing the Goods with similar Goods of the same quality;
    • c) by reducing the purchase price accordingly if the Goods cannot be repaired or replaced, or if the Seller would incur disproportionate costs in doing so, taking into account all the circumstances, including the value of the Goods if the Goods were not defective, and the significance of the defect/non-conformity of the Goods;
    • d) refunding the price paid for the Goods and terminating the Contract where the Goods cannot be repaired or replaced or where the Seller would incur disproportionate costs in doing so, taking into account all the circumstances, including the value of the Goods if the Goods were not defective, the significance of the defect/non-conformity.
    • 13.6. After the complaint has been examined, a reply on the decision taken and the action to be taken shall be provided within 14 (fourteen) days from the date of receipt of the Buyer’s request.
  • 14. Responsibilities
    • 14.1. The Buyer is responsible for the actions performed using the Online Shop, including but not limited to the correctness of the data provided in the purchase form. The Buyer shall be liable for the consequences of any inaccuracy or inaccuracy of the data provided in the Purchase Form.
    • 14.2. The Online Shop Buyer is responsible for the storage and/or transfer of his/her login data to third parties. If the services provided by the Online Shop are used by third parties who have logged into the Online Shop via the Buyer’s login details, the Seller shall be deemed to be the Buyer, and the Buyer shall be liable for all actions performed by such third party in the Online Shop.
    • 14.3. The Seller shall, to the extent not inconsistent with applicable law, be indemnified against all liability in cases where the loss is caused by the Buyer’s failure to read these Terms and Conditions, the Privacy Policy and other documents referred to in these Terms and Conditions, without having been given the opportunity to do so, in accordance with the Seller’s recommendations and obligations.
    • 14.4. The parties shall be liable for the breach of the Contract concluded through the Online Shop in accordance with the procedure established by the legislation of the Republic of Lithuania.
    • 14.5. In the event that the Seller breaches the provisions of these Terms and Conditions, the Seller shall be liable for any damage or loss suffered by the Buyer as a foreseeable consequence of the breach of these Terms and Conditions. Damage or loss shall be deemed foreseeable if it is an obvious consequence of the Seller’s breach or if both the Seller and the Buyer were aware of such damage or loss at the time of entering into the Contract.
    • 14.6. The Seller supplies the Goods for household and personal use only. The Buyer agrees not to use the Goods sold for commercial, business or resale purposes and the Seller shall not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity to the Buyer.
  • 15. Events beyond the Seller’s control
    • 15.1. The Seller shall not be liable for any failure or delay in performance of the Contract or any obligations under the Contract if such failure or delay is due to force majeure.
    • 15.2. In the event of force majeure affecting the proper performance of the Seller’s obligations under the Contract:
    • a) the Seller will inform the Buyer without delay; and
    • b) the performance of the Seller’s obligations under the Contract will be suspended and the deadline for performance of the obligations will be extended for the duration of the force majeure event. If the force majeure affects the delivery of the Goods to the Buyer, the Seller will agree a new delivery date after the end of the force majeure.
  • 16. Sending information
    • 16.1. The term “in writing” as used in the Rules includes e-mails.
    • 16.2. The Buyer shall send an e-mail to the Seller at info@crafters.lt in order to contact the Seller in writing or, where the Terms and Conditions provide for the Buyer’s obligation to contact the Seller in writing. The Seller will inform the Buyer in writing (usually by email) of the receipt of the notification. For the purpose of withdrawal from the Contract, the procedure for the Buyer to contact the Seller is set out in paragraph 7 of these Conditions.
    • 16.3. The Seller shall send all notifications to the Buyer to the email address provided by the Buyer on the Purchase Form.
  • 17.Other provisions
    • 17.1. Any Contract between the Seller and the Buyer shall be governed by these Terms and Conditions together with the documents expressly referred to in them. Any deviation from these Rules shall only be valid if it is documented in writing.
    • 17.2. The Buyer shall have certain rights under the laws of the Republic of Lithuania in relation to Goods of inadequate quality. Nothing in these Terms and Conditions should be construed as restricting or limiting the exercise of such rights.
    • 17.3. The Seller shall be entitled to assign its rights and obligations under the Contract to a third person or persons, but such assignment shall not affect the rights of the Buyer or the Seller’s obligations under these Terms. In the event of such a transfer, the Seller will inform the Buyer by providing information about the transfer in the online shop.
    • 17.4. The Buyer shall not assign or transfer all or any part of its rights and obligations under these Terms and Conditions to any third person or persons without the written consent of the Seller.
    • 17.5. If any provision of these Terms and Conditions is found by a court to be unlawful, void or unenforceable, the remaining provisions of these Terms and Conditions shall remain in full force and effect. Any provision of these Rules which is held to be unlawful, void or unenforceable in whole or in part shall remain in full force and effect to the extent that it has not been held unlawful, void or unenforceable.
    • 17.6. These Terms and Conditions and the relationship between the parties hereunder (including the formation, validity, invalidity, performance and termination of the Agreement) shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
    • 17.7. Any dispute, controversy or claim arising out of or in connection with these Terms and Conditions or the breach, termination or validity thereof shall be finally settled in accordance with the procedure established by the legislation of the Republic of Lithuania.
    • 17.8. The Buyer may submit requests or complaints regarding the Goods purchased in the Seller’s online shop and by phone via the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.
    • 17.9. Consumer disputes are settled out of court by the State Consumer Rights Protection Service, Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.